Return Policy

Thank you for choosing our products. We are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied with the items you have purchased, we offer the following return policy.

Return Conditions

• Return Period: You have 30 days from the day you receive your product to request a return.
• Condition of Goods: Returned items must be unused, undamaged, and in their original packaging with all tags, instructions, warranties, and any other accessories intact.
• Custom Products: All custom-made products are not eligible for return unless due to quality issues.

Return Process

1. Contact Customer Service: Please contact our customer service through the provided channels (customer service email/phone) to submit a return request, stating the reason for the return.
2. Return Approval: Our customer service team will review your return request, guide you on how to return the product.
3. Return Shipping: Follow the instructions provided by customer service to securely package and mail the product to our return address. The return shipping cost will be borne by the buyer unless the reason for return is a product quality issue.
4. Refund Processing: Once we receive and verify the returned product, we will process the refund within 3-5 business days. The refund will be issued to your original payment account.

Special Notes

• Please keep all shipping documents for future reference and use.
• We recommend using a trackable shipping service to ensure the safe delivery of the product.

Contact Information

If you have any questions or need further assistance, please do not hesitate to contact us via:

• Email: [Customer Service Email]
• Phone: [Customer Service Phone Number]

We highly value your feedback, and your satisfaction is our motivation to continually improve. Thank you for your support and understanding.